Road Tourists’ Satisfaction: the case of south of Italy
Location
Gran Canaria
Participation
Attend the conference at Gran Canaria in person.
Type of Submission
Paper Presentation
Short Abstract
In this paper a model has been estimated, aiming at evaluating tourist’s satisfaction with respect to road infrastructures. Specifically, four are the dimensions chosen with respect to which the analysis has been carried out: road maintenance; road safety; traffic management and quality of service areas.
Through the support of a questionnaire, submitted to tourists along the most popular tourist destinations in Campania region, in the south of Italy, it was possible to analyse tourists’ satisfaction with respect to road infrastructures.
Tourists were interviewed along some roads managed by ANAS S.p.A. (Azienda Nazionale Autonoma delle Strade, National Autonomous Company of Roads). The latter is the Italian company managing road infrastructures. Among the four dimensions analysed, the highest value is recorded for the road maintenance dimension (6.2/10), which is considered the real strength of Anas S.p.A. This result was obtained through the estimation of Structural Equation Models.
Key words: Tourists’satisfaction; Road infrastructures; Maintenance; Safety; Traffic Management; Quality of service areas; SEM.
Road Tourists’ Satisfaction: the case of south of Italy
Gran Canaria
In this paper a model has been estimated, aiming at evaluating tourist’s satisfaction with respect to road infrastructures. Specifically, four are the dimensions chosen with respect to which the analysis has been carried out: road maintenance; road safety; traffic management and quality of service areas.
Through the support of a questionnaire, submitted to tourists along the most popular tourist destinations in Campania region, in the south of Italy, it was possible to analyse tourists’ satisfaction with respect to road infrastructures.
Tourists were interviewed along some roads managed by ANAS S.p.A. (Azienda Nazionale Autonoma delle Strade, National Autonomous Company of Roads). The latter is the Italian company managing road infrastructures. Among the four dimensions analysed, the highest value is recorded for the road maintenance dimension (6.2/10), which is considered the real strength of Anas S.p.A. This result was obtained through the estimation of Structural Equation Models.
Key words: Tourists’satisfaction; Road infrastructures; Maintenance; Safety; Traffic Management; Quality of service areas; SEM.
https://docs.lib.purdue.edu/itsa/ITSA2022/ITSA2022/81