The Impact of Indoor Thermal Comfort on Business Travelers' Wellness, Work Productivity, and Holistic Satisfaction in Hotels
Location
Gran Canaria
Participation
Attend Online/Virtually
Type of Submission
Poster
Short Abstract
Purpose: Indoor thermal comfort is an important factor in designing high-quality buildings. This paper aims to explore its potential impact on business travelers’ wellness and work productivity in conference hotels. This study further examines the relationship between the antecedents and customers’ overall satisfaction.
Methodology: Data will be collected online by surveying business travelers who attended the conferences in hotels in the U.S and semi-structured interviews. The between-subjects experimental design was employed to examine how different thermal conditions created by two factors (temperature and humidity) for thermal comfort influence business travelers’ wellness and work productivity while staying at a conference hotel. Partial least squares structural equation modeling (PLS-SEM) will be used to analyze the data.
Expected findings: Results are expected to suggest the most thermal discomfort combination of indoor air temperature, humidity, and air velocity for business travelers who attend a conference in hotels. In addition, thermal comfort is expected to have a positive correlation with business travelers’ wellness and work productivity. Business travelers’ wellness and work productivity are likely to be positively associated with overall satisfaction.
Implications: This is an interdisciplinary study that combines hospitality and public health, which initially connects thermal comfort with business travelers’ wellness and work productivity in hotels to fill a gap in the literature. The study findings can benefit conference hotels by suggesting how to improve indoor air quality/thermal condition and its relationships with customers’ physical and mental wellness, work productivity, and overall satisfaction while participating in a conference at the hotel.
The Impact of Indoor Thermal Comfort on Business Travelers' Wellness, Work Productivity, and Holistic Satisfaction in Hotels
Gran Canaria
Purpose: Indoor thermal comfort is an important factor in designing high-quality buildings. This paper aims to explore its potential impact on business travelers’ wellness and work productivity in conference hotels. This study further examines the relationship between the antecedents and customers’ overall satisfaction.
Methodology: Data will be collected online by surveying business travelers who attended the conferences in hotels in the U.S and semi-structured interviews. The between-subjects experimental design was employed to examine how different thermal conditions created by two factors (temperature and humidity) for thermal comfort influence business travelers’ wellness and work productivity while staying at a conference hotel. Partial least squares structural equation modeling (PLS-SEM) will be used to analyze the data.
Expected findings: Results are expected to suggest the most thermal discomfort combination of indoor air temperature, humidity, and air velocity for business travelers who attend a conference in hotels. In addition, thermal comfort is expected to have a positive correlation with business travelers’ wellness and work productivity. Business travelers’ wellness and work productivity are likely to be positively associated with overall satisfaction.
Implications: This is an interdisciplinary study that combines hospitality and public health, which initially connects thermal comfort with business travelers’ wellness and work productivity in hotels to fill a gap in the literature. The study findings can benefit conference hotels by suggesting how to improve indoor air quality/thermal condition and its relationships with customers’ physical and mental wellness, work productivity, and overall satisfaction while participating in a conference at the hotel.
https://docs.lib.purdue.edu/itsa/ITSA2022/ITSA2022/14