Within rhetoric and professional communication, intercultural research has most often focused on such elements of communication situations as languages, issues regarding translation, and adaptation to culturally situated value systems of interlocutors (Maylath, 1997; St.Amant, 1999; Thatcher, 2010; Wang, 2010). Technological infrastructure for intercultural situations, however, is largely conceived of as a material base upon which communication runs. If we consider an infrastructure as a dynamic meeting of communicators, modes of communication, and technologies, however, it is unclear how we might apply existing intercultural research methods and findings to the design of such communication systems. As a heuristic for moving toward thinking about both infrastructure and intercultural inquiry in this more complex manner, I provide below a literature review geared toward wedding best practices in user experience design (UX) with best practices in intercultural inquiry.
"Designing for Engagement: Intercultural Communication and/as Participatory Design,"
Journal of Rhetoric, Professional Communication, and Globalization: Vol. 5
Available at: https://docs.lib.purdue.edu/rpcg/vol5/iss1/3