Jonathan Faustino Santos, University of the Philippines (Philippines) Bolzano |
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Dominic Silvio, Dalhousie University (Canada) Bolzano |
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Extending the Live Chat Reference Service at the University of Turin – A Case Study Franco Bungaro, University of Turin |
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New Skills for the Academic Library Workforce – A Canadian Experience Vivian Lewis, McMaster University |
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New Skills for the Academic Library Workforce – A Canadian Experience Vivian Lewis, McMaster University (Canada) Bolzano |
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Talia Chung, University of Ottawa |
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Talia Chung, University of Ottawa (Canada) Bolzano |