Creser: SIBi/USP Staffing training and development Program.

It describes the institutionalization of continuous education process of library teams, with prominence for the creation of the Staff Training and Development Portal (Crescer) of University of Sao Paulo´s Integrated Libraries System (SIBi/USP). SIBi/USP understands that continuous qualification aims at promoting organizational changes and developing competencies in order to improve the quality of products and services offered. To achieve these goals, training sessions, events, courses (remote and in loco) are developed and provided on a yearly basis, among other activities that promote professional development. Since the beginning of the process in 2002, 6,467 qualification opportunities for library professionals have been offered at different management levels (basic, technicians, and qualified librarians). The present study shows the evolution of these processes and some results that indicate the quality improvement in products and services offered to the academic community.