Abstract
The Airline Quality Rating was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for AQR rating system are detailed in The Airline Quality Rating (NIAR Report 91-11) issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. A full reporting of the 12 month period of 1991 Airline Quality Rating scores is available in Airline Quality Report 1992 (NIAR Report 92-11) also available by contacting Wichita State University.
The Airline Quality Rating 1993 (NIAR Report 93-11) is a summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1992. Using the Airline Quality Rating (AQR) system and monthly performance data for each airline for the calendar year of 1992, individual and comparative ratings are reported. This research monograph, NIAR Report 93-11, contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1992, and results reflecting industry averages. Also, comparative Airline Quality Rating data for 1991 is included to provide a longer term view of quality in the industry.
Keywords
airline quality rating, airline, TSA, customer service, AQR
Date of this Version
4-1-1993