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From 1991 to 2013 The Airline Quality Rating Reports were a published through a joint research project between Purdue University and Wichita State University. The Airline Quality Rating (AQR) is now a joint research project funded as part of faculty research activities at Wichita State University and Embry-Riddle Aeronautical University.
The AQRis a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume. Using the AQR system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines' comparative performance for the calendar year is reported. The research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations and overall industry results.
Want to read more about cutting-edge research in the aviation industry? The Journal of Aviation Technology and Engineering (JATE) is an open-access journal that publishes various articles regarding airline management, maintenance practices, and other aviation related topics. Articles can be found at http://docs.lib.purdue.edu/jate/
The Department of Aviation Technology's educational mission focuses on the preparation of graduates for challenging and rewarding careers in the aviation industry. Purdue University offers a diverse, internationally recognized aviation education program at a world class teaching and research institution.
Submissions from 1991
Airline Quality Rating 1991, Brent D. Bowen, Dean E. Headley, and Jacqueline R. Luedtke