ABSTRACT The need to uniformly, precisely and successfully implement software programs within a company is a necessity that is nearly universal. A company’s desired outcome must be defined to be sufficiently attained. A company’s directive for such an implementation must be clear and concise, with a finite description of the desired goal. Specific procedures and exact goals are required to be organized and effectively communicated. Through applied research, the purpose of this project is to analyze the creation, implementation and goal achievement of a unique logic model for a case study company. An analysis of the strengths and weaknesses of a logic model utilized in a specific context is presented. Part of the company’s mission throughout this project is to maintain or increase end user satisfaction and through this tool, an in-depth review of the inclusion of end user satisfaction throughout the implementation is also offered.


performance measurement and evaluation systems, logic model, project management

Date of this Version



Organizational Leadership & Supervision

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Month of Graduation


Year of Graduation



Master of Science

Advisor 1 or Chair of Committee

Dr. Lisa B. Ncube

Advisor 2

Dr. Laurie A. Graham

Advisor 3

Professor Denver W. Lopp