Location
STEW 204
Session Number
71
Session Title
Waiting Line Analysis of an Airport’s Customs Facility
Track Title
Aviation
Event Description/Abstract
This session presents a waiting line analysis, based on queuing theory, of the customs area of Chicago’s O’Hare International Airport. The purpose of this analysis was to evaluate, in terms of waiting time, the level of service provided by U.S. Customs and border protection officers. Recommendations to maximize the flow of travelers and minimize waiting time in the Customs area in question, and details of a computer-based simulation developed to conduct the waiting line analysis, will be discussed.
Waiting Line Analysis of an Airport’s Customs Facility
STEW 204
This session presents a waiting line analysis, based on queuing theory, of the customs area of Chicago’s O’Hare International Airport. The purpose of this analysis was to evaluate, in terms of waiting time, the level of service provided by U.S. Customs and border protection officers. Recommendations to maximize the flow of travelers and minimize waiting time in the Customs area in question, and details of a computer-based simulation developed to conduct the waiting line analysis, will be discussed.
