Abstract
This session presents a waiting line analysis, based on queuing theory, of the customs area of Chicago’s O’Hare International Airport. The purpose of this analysis was to evaluate, in terms of waiting time, the level of service provided by U.S. Customs and border protection officers. Recommendations to maximize the flow of travelers and minimize waiting time in the Customs area in question, and details of a computer-based simulation developed to conduct the waiting line analysis, will be discussed.
Session Number
71
Session Title
Waiting Line Analysis of an Airport’s Customs Facility
Track Title
Aviation
Location
STEW 204
Date of Version
March 2017
Recommended Citation
Lara Gracia, Marco, "Waiting Line Analysis of an Airport’s Customs Facility" (2017). Purdue Road School. 32.
https://docs.lib.purdue.edu/roadschool/2017/presentations/32
Start Date
3-8-2017 8:30 AM
End Date
3-8-2017 9:20 AM
Waiting Line Analysis of an Airport’s Customs Facility
STEW 204
This session presents a waiting line analysis, based on queuing theory, of the customs area of Chicago’s O’Hare International Airport. The purpose of this analysis was to evaluate, in terms of waiting time, the level of service provided by U.S. Customs and border protection officers. Recommendations to maximize the flow of travelers and minimize waiting time in the Customs area in question, and details of a computer-based simulation developed to conduct the waiting line analysis, will be discussed.
