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Page Count

220

Language

English

Description

D'Ausilio, an industrial psychologist, uses humor to encourage customer service representatives in call centers, their immediate superiors, middle and upper management, and team leaders, seniors, and supervisors. She offers simple tips on staying sane in the call center environment and on raising quality.

ISBN

9781612491431

Publication Date

Spring 3-15-2005

Publisher

Purdue University Press

City

West Lafayette, IN

Keywords

Customer services--Management, Call centers --Management

Disciplines

Business Administration, Management, and Operations | Human Resources Management

Wake Up Your Call Center: Humanizing Your Interaction Hub

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