Files
Download Full Text (5.0 MB)
Page Count
220
Language
English
Description
D'Ausilio, an industrial psychologist, uses humor to encourage customer service representatives in call centers, their immediate superiors, middle and upper management, and team leaders, seniors, and supervisors. She offers simple tips on staying sane in the call center environment and on raising quality.
ISBN
9781612491431
Publication Date
Spring 3-15-2005
Publisher
Purdue University Press
City
West Lafayette, IN
Keywords
Customer services--Management, Call centers --Management
Disciplines
Business Administration, Management, and Operations | Human Resources Management
Recommended Citation
D’Ausilio, Rosanne, "Wake Up Your Call Center: Humanizing Your Interaction Hub" (2005). Purdue University Press Books. 5.
https://docs.lib.purdue.edu/purduepress_ebooks/5
Included in
Business Administration, Management, and Operations Commons, Human Resources Management Commons