Abstract
Objective
Few community pharmacies have access to health information exchange (HIE) data. We conducted a first-of-its-kind usability evaluation of an HIE interface prototype (referred to throughout as the “HIE-Pioneer mock-up”) developed with pharmacists and pharmacy technicians to aid future implementation in community pharmacies.
Methods
Community pharmacists and pharmacy technicians were recruited to complete usability evaluations with the HIE-Pioneer mock-up. Each usability evaluation lasted up to 60 minutes. System usability scale (SUS) scores were collected from each participant following each usability evaluation session and summarized with descriptive statistics. Usability evaluation videos were reviewed for common usability attributes, such as the impact of identified usability problems, learnability, and efficiency. Time on task, task success rates, and prototype utilization were also recorded.
Results
Sixteen total participants completed usability testing across three community pharmacies. The average SUS score was 69.7 (scale 0–100, where 100 is the best), with pharmacists on average reporting higher satisfaction than technicians (74.1 vs. 65.3, respectively). Altogether, we identified 23 distinct usability problems. Key problems identified included needed clarification in tool label names and accessibility of HIE links within the existing workflow. Overall, the usability of the HIE-Pioneer mock-up generally fostered pharmacy professionals' ease of learning and efficiency.
Conclusion
Our study identified key areas, and potential solutions, to improve the usability of the HIE-Pioneer mock-up. Overall, pharmacy professionals viewed the HIE-Pioneer mock-up positively, with good satisfaction ratings. The HIE-Pioneer mock-up provides a blueprint for future HIE implementation in community pharmacy settings, which would increase community pharmacy teams' access to HIE data nationwide. Community pharmacy access to bi-directional HIE is expected to improve communication among more health care professionals involved in patient care and equip pharmacy professionals with needed information for improved clinical decision-making.
Keywords
system usability scale, health information exchange, pharmacists, pharmacies
Date of this Version
1-1-2023
Recommended Citation
Hettinger, Katelyn N.; Snyder, Margie E.; Adeoye-Olatunde, Omolola A.; and Russ-Jara, Alissa L., "Usability Evaluation of a Community Pharmacy Health Information Exchange Interface Prototype" (2023). Department of Pharmacy Practice Faculty Publications. Paper 14.
https://docs.lib.purdue.edu/phprpubs/14
Comments
This is the publisher PDF of:
Katelyn N. Hettinger, Margie E. Snyder, Omolola A. Adeoye-Olatunde, and Alissa L. Russ-Jara Usability Evaluation of a Community Pharmacy Health Information Exchange Interface Prototype,
Applied Clinical Informatics,
Volume 14,
Issue 4
2023,
DOI: 10.1055/a-2145-6980.
Published by Thieme, it is made available CC-BY-NC-ND.