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Abstract

Animal-assisted crisis response (AACR) is an innovative intervention whereby highly trained comfort dogs offer support in the aftermath of disasters and traumatic events. This qualitative cross-sectional exploratory study investigated the experiences of specialized, experienced AACR handlers. A snowball sampling yielded 99 experienced responders who completed an anonymous electronic survey. Data was analyzed using a qualitative coding process with Atlas.ti. This study explored emotional challenges, handlers’ coping strategies, and benefits provided by the AACR comfort dog. Forty-eight percent of AACR handlers saw human-made crises as the most challenging deployments. Seventy-two percent of handlers rated their distress during a deployment a 3, 4, or 5 (on a scale of 1–5). The most helpful coping strategy was the support from AACR peers; the most beneficial training was the professional AACR training and work-life training/experience. Dog and human stress management was the largest reported challenge in AACR work. AACR handlers provided valuable memories of active support (31%) and passive support (29%) from the canine partner as well as how they served as icebreaker/ facilitator (19%). Another 15% shared stories of the dog’s sixth sense identifying who needed them most. Benefits of the dog included calming/relaxation (N = 38), comfort/support (N = 36), and unconditional love (N = 26). AACR handlers indicated specific AACR training (26%) as the most valuable training in preparing them for this work, followed by training on disaster and crisis intervention (18%). AACR is emotionally challenging work. Peer support and specialized AACR training is invaluable in preparing these teams and maintaining their well-being. AACR offers many benefits to those impacted by trauma. Determining how these specialized teams facilitate recovery can offer useful insights to enhance crisis intervention. Finally, identifying strategies to maintain and prepare these specialized AACR crisis responders will ensure team well-being and volunteer capacity needed following disasters and crises.

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