Date of Award

12-2016

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Technology Leadership and Innovation

First Advisor

Kathryne A. Newton

Committee Chair

Kathryne A. Newton

Committee Member 1

Chad Laux

Committee Member 2

Edie K. Schmidt

Abstract

This research adopted Technology Acceptance Model 2 to investigate users’ acceptance barriers for mobile wireless technologies such as RFID, bar-code scanners and Personal Digital Assistants (PDA) in warehouse environments in Lafayette and West Lafayette, Indiana.

Through survey data collections from two companies that met the research requirement and through statistical analysis of the data, the researcher found answers to the research question.

System functionality is the most important factor in determining the users’ intention to use. System failure would be the biggest acceptance barrier. Secondly, it is critical for companies to establish and strengthen the link between job relevance and the mobile wireless technology, especially at an early adoption phase. The ability to understand system output and receive encouragement and support from leadership would help the users to accept mobile wireless technology.

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