Abstract
This paper gives insights on how to measure the degree of lean for services and explores existing instruments, proposing adaptions on an existing instrument, developed for production.
DOI
10.5703/1288284317336
Recommended Citation
Salentijn, Willem; Antony, Jiju; and laux, chad, "The application of measures of lean production for services" (2021). International Conference on Lean Six Sigma. 5.
https://docs.lib.purdue.edu/iclss/2021/sectors/5
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The application of measures of lean production for services
This paper gives insights on how to measure the degree of lean for services and explores existing instruments, proposing adaptions on an existing instrument, developed for production.
