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Deliberate and emergent strategies of Lean implementation in Higher Education (HE) – a multiparadigmatic approach.

Justyna Maciąg, Jagiellonian University in Cracow, Poland

From Letters to Logistics - The enabling role of a lean transformation programme in a national postal service: The case of An Post, Ireland

Seamus O'Reilly, University of Cork
Leadiing Edge Group
An Post

Key themes of practical implications of Lean, Six Sigma and Lean Six Sigma in the public administration sector. A Systematic Literature Review

EVANGELOS PSOMAS, University of Patras
Efthalia Keramida, University of Patras
Antony Jiju, Heriot Watt University

Rattle Detection – An Automotive Case Study

Orla Hartley, Jaguar Land Rover

Sustaining Continuous Improvement in Public Sector Services Through Double Loop Learning

Chris Buckell MSc, University of Warwick
Mairi Macintyre Assoc. Prof., University of Warwick

The application of measures of lean production for services

Willem Salentijn, VU University Amsterdam
Jiju Antony, Edinburgh Business School
chad laux, Purdue University