Integrated Literature Review of Information Technology Leadership in Higher Education: Implications for Total Quality Management

The current shortage of highly skilled employees across the country continues to be a concern for our higher education (HE) institutions. Information technology (IT) is used in a variety of ways to expand the reach of education, from distance education, simulation technology, Massively Open Online Courses (MOOCs), and more. Additionally, public HE institutions face flat and decreasing funding. IT departments are responsible for identifying transformational change opportunities, implementing technologies that expand the reach of our universities, and operating efficiently with flat funding. Therefore, identifying effective IT leadership practices to enable change and reduce costs is vital to success for modern HE institutions.