Artificial Intelligence in Information Services: Revolution or Survival?

The evolution of society places a growing demand on access to information. Libraries have been pivotal in shaping society by providing this access, but now that role has been altered by information dynamics and knowledge economics. The rapid advances in computer technology and software design, especially in artificial intelligence, have shifted libraries to a "demand" economy. Unless libraries begin exploiting the technologies and innovate manage information and knowledge, they may face obsolescence in the 21st century.