Determining the relative importance of antecedents to advice utilization during decision-making with and without missing information
Abstract
The purpose of this research is to continue the investigation of the antecedents to advice utilization in the Judge-Advisor System paradigm (Sniezek & Buckley, 1995). The four antecedents under consideration in the present study are advisor expertise, advisor confidence, advisor intentions, and the presence of alternative advisors, which have been studied separately from one another in past studies. The current research adds to the literature by investigating these antecedents within the same study to determine their relative importance with regard to advice utilization. These characteristics are manipulated within-persons by using a policy-capturing design. The present research also investigates the effect of two between-persons judge characteristics (judge expertise and judge confidence) on judges' reactions to advice. Results of multi-level analyses indicate that advisor expertise and intentions are most important in determining judges' reactions to advice. In addition, Study 1 contributes to the Judge-Advisor System literature by investigating a number of individual differences variables posited to influence reactions to advice. Results show that individual differences in judge expertise, openness to experience, agreeableness, and dependent decision-making style are somewhat important determinants of reactions to advice given that they interacted with advisor characteristic. Finally, Study 2 draws on the literature on decision-making with missing information to triangulate on the question of relative importance. Results indicate that advisor expertise and intentions are once again most important in predicting judges' reactions to advice. Furthermore, missing information on these attributes is most detrimental to judges' reactions to advice, compared to positive information. Implications for the Judge-Advisor System literature are discussed.
Degree
Ph.D.
Advisors
Dalal, Purdue University.
Subject Area
Occupational psychology|Cognitive therapy
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