The Concentric Support Model: A model for the planning and evaluation of distance learning programs

Elizabeth Reed Osika, Purdue University

Abstract

This study was undertaken to develop a model that could be used in the planning and evaluation of support systems necessary to sustain a quality distance learning program. This was an obvious gap in the literature. To develop this model, it was necessary to first formulate a definition for a quality distance learning program. From this definition and a review of available literature, seven broad areas of support were identified. The Concentric Support Model, researched and proposed here, provides an illustration of the relationship between these seven areas and an itemized list of elements contained within each area. The Concentric Support Model can be used to develop a tool for the planning, implementation, and assessment of distance learning programs. Aside from providing initial evidence to support the validity of the elements contained within the Concentric Support Model, this study also indicated (1) the relative importance of the elements based on the rankings determined through the Delphi process; (2) that since distance learning is a dynamic field the importance of the elements contained within the model may change or evolve over time; and (3) a successful distance learning program requires broad support from across the institution. While the focus of the study was on the Concentric Support Model, a great deal was learned about the structure and operation of the Delphi process. Finally, this study identified limitations in the Delphi process and proposes recommendations to address these limitations in future research.

Degree

Ph.D.

Advisors

Ertmer, Purdue University.

Subject Area

Educational software|School administration|Higher education

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