Relationships of user participation, satisfaction, influence, and system acceptance in implementing new computer technology
Abstract
The focus of this study was to examine the impact of participative decision making and participant influence on system acceptance and satisfaction with a newly delivered computer system. Lack of client satisfaction and system acceptance can result in a waste of resources, sabotage, absenteeism, employee turnover, grievances, non-use of the new technology, and ultimate implementation failure. This study surveyed Purdue's Development Community using a questionnaire to measure the degree of user participation, satisfaction, influence, and system acceptance. Additionally, position in organization, years in present position, years of experience with former development system, years of experience with EXCEL and WORD, and location within Purdue were measured. There was a positive correlation between user participation-influence, user participation-system acceptance, satisfaction-system acceptance, and influence-system acceptance. Further, significant group differences were found in the user participation-position, user participation-years of experience with former computer systems, influence-level, and influence-years of experience with EXCEL groups. Some practical implications of this study are that the implementation process of computer systems is political. Furthermore, people within the organization need to be given appropriate opportunities for their input as is indicated in Bridges' (1967) model dealing with the Zone of Acceptance.
Degree
Ph.D.
Advisors
McInerney, Purdue University.
Subject Area
Educational software
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