People's attitudes towards dogs in hotel settings
Abstract
With an increasing number of people traveling with their dog(s), dog-friendly hotels have emerged to meet the specific need of dog owners. Since hotels that allow dogs need to take care of both dog-owning and non-dog-owning guests, regulations about dogs at hotels are critical to the hotel management. The present study investigates people's attitudes towards dogs in hotel settings from the perspective of hotel pet policies. A clear and effective hotel pet policy is found to be a necessity for dog-friendly hotels to protect both the hotel and its guests. Results indicate important issues regarding dogs at hotels and attitudinal differences among groups of respondents. The research also found that inaccessibility to information of current hotels that allow dogs and a lack of dog-friendly accommodations may result in the gap of the dog-friendly segment in the hotel industry. Practical guidelines especially about hotel pet policies are provided to hoteliers who want to compete in the dog-friendly hospitality segment.
Degree
M.S.
Advisors
Adler, Purdue University.
Subject Area
Social research|Management|Public policy
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