We Sincerely Regret to Inform You That the Material You Have Requested Is Unavailable via Interlibrary Loan

This paper outlines the results of the authors’ research study on one consortium’s interlibrary loan practices on returnable items. Local practices and policies that appear to have affected other member libraries are included. The audience will consider whether this analysis identifies concerns that they should investigate with their own consortium partners. The group as a whole can then begin to explore how significant this issue might be on a national scale; whether these issues might be prevalent enough to warrant a broader analysis; and what solutions might be starting points for discussion.