The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating (NIAR Report 91-11) issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1995, (NIAR Report 95-11), contains monthly Airline Quality Rating scores for 1994. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.
The Airline Quality Rating 1995 (NIAR Report 95-11), contains a brief summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1994. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1994, individual and comparative ratings are reported. This research monograph, NIAR Report 95-11, contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1994, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1993 is included to provide a longer term view of quality in the industry.
airline quality rating, airline, TSA, customer service, AQR
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