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D'Ausilio, an industrial psychologist, uses humor to encourage customer service representatives in call centers, their immediate superiors, middle and upper management, and team leaders, seniors, and supervisors. She offers simple tips on staying sane in the call center environment and on raising quality.
Purdue University Press
West Lafayette, IN
Customer services--Management, Call centers --Management
Business Administration, Management, and Operations | Human Resources Management
D’Ausilio, Rosanne, "Wake Up Your Call Center: Humanizing Your Interaction Hub" (2005). Purdue University Press e-books. Book 5.