DOI

10.5703/1288284316383

Start Date

5-2017 12:00 AM

Description

The purpose of this paper is to explore how to use Six Sigma to improve the service process in higher education.

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May 1st, 12:00 AM

How to Use Lean Six Sigma to Improve Service Processes in Higher Education: A Case Study

The purpose of this paper is to explore how to use Six Sigma to improve the service process in higher education.