While most research on workplace grievance resolution focuses on hierarchical settings, this study examines grievance resolution in a worker cooperative, a workplace mutually owned and democratically managed. Drawing on data from in-depth interviews and observations, this research explores how workers' perceptions of procedural justice influence their anticipated grievance strategies. Despite working side by side in the same organization, both men and women had very different experiences regarding procedural justice and dispute resolution. For men, working at a cooperative meant informal dispute resolution strategies, while the women cited the cooperative identity as empowering them to use formal grievance procedures.


This is the accepted version of Hoffmann, Elizabeth A. “Dispute Resolution in a Worker Cooperative: Formal Procedures and Procedural Justice.” Law & Society Review 39, no. 1 (2005): 51–82. http://www.jstor.org/stable/1555120.

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