Total Quality Management: Measuring Quality from the Customer's Viewpoint

Authors

Jerry Miller, Minnesota Department of Transportation

Date of Version

March 1994

Recommended Citation

Miller, Jerry, "Total Quality Management: Measuring Quality from the Customer's Viewpoint" (1994). Purdue Road School. 5.
https://docs.lib.purdue.edu/roadschool/1994/presentations/5

Start Date

3-1-1994 12:00 AM