Date of Award


Degree Type


Degree Name

Master of Science (MS)


Computer and Information Technology

First Advisor

Jeffrey L. Brewer

Committee Chair

Jeffrey L. Brewer

Committee Member 1

Jenny Daugherty

Committee Member 2

Jeffrey L. Whitten


The purpose of this study is to conduct a meta-analysis of published case studies of projects, which are driven by information technology (IT) and are using a formal organizational change management method to manage those changes. It also identifies the common factors that influence the success or failure of a project. Change impacts people directly or indirectly and much of the research proves that people tend to resist change. The study reviews recent research and discusses the evolution of change management and current practices. The study focuses on finding the case studies published in well-known journals. It also analysis the factors affecting the change management during the implementation of an IT system being communication and common knowledge, engaging employees and training them about the change and employees’ interest for the change. The research concludes that there is gap in Project Management Body of Knowledge (PMBOK) and gives a conceptual model as a recommendation for future research.