The goal of this study is to examine the effect of user help seeking characteristics on their perception of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-ended survey questions revealed existing user behaviors such as preferred help formats and gave insights into the likelihood of using a help system.
Library Help, user characteristics, help design, help documentation
Date of this Version
Zhang, Tao; Stonebraker, Ilana; and Promann, Marlen, "Building Better Help: User Characteristics’ Effect on Library Help Design" (2014). Libraries Faculty and Staff Scholarship and Research. Paper 110.