Keywords

business intelligence; research strategy; research performance; strategy and planning

Description

Ranked in the world’s top 50, The University of Queensland (UQ) is a comprehensive research and teaching institution. The University has an established Planning and Business Intelligence Office (PBI) that provides central reporting infrastructure (via SAP Business Objects) as well as analysis support for strategic planning and decision making. On top of the support provided by PBI, some data providers, especially in areas with complex datasets that require expert knowledge (e.g. awards; publications), partner across the University to deliver bespoke analyses of their data. Underpinned by an institutional repository rich in publication metadata and bibliometric indicators, the Library partners across the University to enable and deliver research business intelligence in the areas of:

  • Collaboration analysis
  • Capability mapping
  • Strategic recruitment
  • KPI reporting and planning
  • ORCID registration and use
  • Open access compliance

Research is core business at UQ, and the Library’s institutional repository UQ eSpace has evolved in response to global, national and institutional drivers to become more than the institutional open access repository: UQ eSpace is the University’s official source of publication data and an integral part of the business intelligence environment. Services have been developed by leveraging the data within UQ eSpace, and, as an in-house built system, the Library has developed it to deliver functionality to ensure it is a strategic asset of the University.

In this case study, we will discuss the business intelligence activities that the Library enables and delivers to ensure the institution can make evidence-based and strategic decisions. Taking into account the Library’s unique position in supporting the institution's business intelligence environment through its custodianship of the repository UQ eSpace, the paper will include discussions around resourcing, systems, tools/methodologies, and opportunities for growth.

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The Academic Library as a University Research Business Intelligence Partner

Ranked in the world’s top 50, The University of Queensland (UQ) is a comprehensive research and teaching institution. The University has an established Planning and Business Intelligence Office (PBI) that provides central reporting infrastructure (via SAP Business Objects) as well as analysis support for strategic planning and decision making. On top of the support provided by PBI, some data providers, especially in areas with complex datasets that require expert knowledge (e.g. awards; publications), partner across the University to deliver bespoke analyses of their data. Underpinned by an institutional repository rich in publication metadata and bibliometric indicators, the Library partners across the University to enable and deliver research business intelligence in the areas of:

  • Collaboration analysis
  • Capability mapping
  • Strategic recruitment
  • KPI reporting and planning
  • ORCID registration and use
  • Open access compliance

Research is core business at UQ, and the Library’s institutional repository UQ eSpace has evolved in response to global, national and institutional drivers to become more than the institutional open access repository: UQ eSpace is the University’s official source of publication data and an integral part of the business intelligence environment. Services have been developed by leveraging the data within UQ eSpace, and, as an in-house built system, the Library has developed it to deliver functionality to ensure it is a strategic asset of the University.

In this case study, we will discuss the business intelligence activities that the Library enables and delivers to ensure the institution can make evidence-based and strategic decisions. Taking into account the Library’s unique position in supporting the institution's business intelligence environment through its custodianship of the repository UQ eSpace, the paper will include discussions around resourcing, systems, tools/methodologies, and opportunities for growth.