An instrument and model to measure the impact of human resource management on supply chain management

Kimberly Anne Smith Doerflein, Purdue University


Previous research established that effective supply chain management has a significant and positive impact on organizational performance and customer service. One unexamined aspect is the effect of human resources in this process. This research proposes to investigate the symbiotic relationship between these two fields of practice, with the goal of developing an innovative model and instrument that can be used by businesses and organizations seeking to improve global human resource and supply chain management. A survey (the instrument) was developed from an extensive literature review, and then underwent rigorous pre-testing using Dillman's (2000) four sequential stages. Leading consultants reviewed the initial questionnaire, which was then tested in six structured interviews with academics and practitioners. A pilot study followed, and the revised survey instrument went to an outside evaluator for a "fresh eye" look. Revisions occurred after each of the four phases. Dillman's (2000) four main elements were used for the large-scale survey to increase the response rate. The survey questions were designed to be clear and user-friendly. Five "compatible" contacts were used in consecutive mailings (a pre-notice postcard, the survey, a thank-you postcard, a replacement survey, then a final survey that was reformatted and repackaged to target non-respondents). Surveys included postage paid reply envelopes, and all correspondence was personalized. Fifteen hundred surveys mailed yielded three hundred and twenty-two responses (21.47%). Two hundred and sixty-six surveys were usable (17.73% response rate), and twenty were undeliverable (1.33%). Valid responses provided a sample large enough for statistical analysis and reliability and validity assessment of the instrument. The majority of the proposed relationships evaluated showed statistical significance.




Peters, Purdue University.

Subject Area

Management|Business education

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