Channel Association in Face-to-Face Interactions: The Effects of Smartphone Use on Conversational Satisfaction

Ryan Cummings, Purdue University


This dissertation explores the effects of cellphone use on conversational satisfaction within face-to-face interactions. Drawing upon extant theory and research, this project proposes and tests the Channel Association Hypothesis, which claims that the function of cellphones within a conversation (i.e., channel blending or multitasking) affects conversational satisfaction. Through four empirical studies, this dissertation provides strong support for Channel Association effects and specifies boundary conditions of the effect. After distinguishing between two forms of involvement, this project discovered that interaction involvement partially mediated the effect of channel association on conversational satisfaction; however, the results concerning the proposed moderating effects of issue involvement were mixed. Results are discussed in light of current research.




Reimer, Purdue University.

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