This is the author-accepted manuscript version of Freije, R.S., A.M Hainen, A.L. Stevens, H. Li, W.B. Smith, H.T. Summers, C.M. Day, J.R. Sturdevant, and D.M. Bullock, “Graphical Performance Measures for Practitioners to Triage Split Failure Trouble Calls,” Transportation Research Record: Journal of the Transportation Research Board, No. 2439, Transportation Research Board of the National Academies, Washington, D.C., pp. 27–40, October 2014, copyright National Academy of Sciences.

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