Abstract
Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating’s applied analytic methodology effectively provides a tool for assessing organizational leadership. These results provide a benchmark for global adoption in the world airline industry.
Keywords
Performance indicators, Quality, Technology, Airline Quality Rating, Airline Passenger Survey, Policy Research Construct
Date of this Version
2012
Included in
Management Sciences and Quantitative Methods Commons, Organizational Behavior and Theory Commons