Abstract
This paper will highlight the importance of minimizing the amount of time passengers spend waiting, effective ways in which to track the waiting time, case studies of organizations that have implemented these methods, methods of relaying the information to passengers, and demonstrating that people are in fact willing to support this type of program. It will answer the question “What is the level of interest of airline passengers for an App that provides them with real-time information on the expected wait time at airport security checkpoints?”
Keywords
time, wait, airport security, app
Date of this Version
4-4-2012
COinS