The purpose of this study is to explore the impact of integrating the use of Zachman Framework of Enterprise Architecture and the Balanced Scorecard (BSC) Framework for an effective business-IT alignment. The study tries to identify certain gaps in the Zachman Framework focusing on the motivational aspects of the framework, which have been discussed in the literature review. The aim is to achieve the integration by mitigating these motivational aspect’s weaknesses in the Zachman Framework using the deliverables obtained from the BSC. Thus the author proposes to achieve business-IT alignment through this integration. No research studies in the past have tried to explore the motivational aspect of the Zachman Framework, although there have been similar studies conducted on other aspects of the framework.


Enterprise Architecture, Enterprise Architecture Frameworks, Zachman Framework, Balanced Scorecard, Effectiveness

Date of this Version



Computer and Information Technology

Department Head

Jeffrey L. Brewer

Month of Graduation


Year of Graduation



Master of Science

Head of Graduate Program

Gary R. Bertoline

Advisor 1 or Chair of Committee

Jeffrey L. Brewer

Committee Member 1

Kevin C. Dittman

Committee Member 2

John A. Springer