Abstract
The goal of this study is to examine the effect of user help seeking characteristics on their perception of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-ended survey questions revealed existing user behaviors such as preferred help formats and gave insights into the likelihood of using a help system.
Keywords
Library Help, user characteristics, help design, help documentation
Date of this Version
2014
DOI
10.1145/2597469.2597473
Recommended Citation
Zhang, Tao; Stonebraker, Ilana; and Promann, Marlen, "Building Better Help: User Characteristics’ Effect on Library Help Design" (2014). Libraries Faculty and Staff Scholarship and Research. Paper 110.
http://dx.doi.org/10.1145/2597469.2597473
Comments
This is the publisher’s PDF version of Zhang, T., Barnes, I. R., & Promann, M. (2014). Building Better Help: User Characteristics' Effect on Library Help Design. Communication Design Quarterly, 2(2), 21-28. http://dx.doi.org/10.1145/2597469.2597473. This article was first published by Communication Design Quarterly and can be viewed online at http://dx.doi.org/10.1145/2597469.2597473.