Power and Influence: Computers and Communication for Effective Library and Information Services

This paper introduces some reflections on the centrality of communication processes to all organisations, and its overwhelming significance to those providing library and information services, derived from experience in systems analysis and organisational development in the U.K. and Israel. The extension of the problems and potential effectiveness that computerised STI systems afford both in the communication content and in the communication practices of libraries and information services are illustrated, and some implications for action are indicated.