Three years ago, our odyssey to apply Deming's Total Quality Management (TQM) to college courses began. As we considered alternative routes to effective teaching, we found it necessary to consider carefully the organization of our classrooms, technology used for instruction and assessment, and student input opportunities as we strove to shape our courses. This is, for the purposes of this paper, the OTIS (organization, technology, input, shaping) route. Though we consider ourselves to be far from the end of the journey, the experiences have been challenging and renewing, and we would like to share some of our work with you. Our hope is that as you will begin the same journey toward TQM in the classroom, you will do so with practical travel tips in hand.
Griffith, Judy; McLure, John; and Weitzel, Jann
"The Missouri-Iowa (MI) Plan for Course Improvement: Traveling Toward TQM: the OTIS Route,"
Education and Culture: Vol. 14
, Article 4.
Available at: http://docs.lib.purdue.edu/eandc/vol14/iss2/art4