A model of the causes of management turnover in hotels
The purpose of this study was to develop and test a comprehensive model of the causes of management turnover in cases where there is a breakdown in the employee-employer relationship. To accomplish this the research employed three methodological tools not commonly used in hospitality research; triangulation, content analysis of qualitative data, and the use of structured phone interviews as a substitute for a survey. The use of these techniques proved to be invaluable in analyzing the problem. Data was collected through three studies; a qualitative study of industry experts, a survey of 206 hotel general managers, and interviews with 90 hotel managers who had left a position in the previous year. The results strongly support the completeness of the model and give some indications of the relative importance of the various causes. ^
Major Professor: Thomas E. Pearson, Purdue University.
Business Administration, Management|Psychology, Industrial|Sociology, Industrial and Labor Relations