A model of the causes of management turnover in hotels
Abstract
The purpose of this study was to develop and test a comprehensive model of the causes of management turnover in cases where there is a breakdown in the employee-employer relationship. To accomplish this the research employed three methodological tools not commonly used in hospitality research; triangulation, content analysis of qualitative data, and the use of structured phone interviews as a substitute for a survey. The use of these techniques proved to be invaluable in analyzing the problem. Data was collected through three studies; a qualitative study of industry experts, a survey of 206 hotel general managers, and interviews with 90 hotel managers who had left a position in the previous year. The results strongly support the completeness of the model and give some indications of the relative importance of the various causes.
Degree
Ph.D.
Advisors
Pearson, Purdue University.
Subject Area
Management|Occupational psychology|Labor relations
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