Organizational culture, supervision, and employee burnout: A study of residential treatment facilities concerning direct care staff
Abstract
The purpose of this study was to compare the quality of supervision and organizational culture existing within residential treatment centers (RTCs) serving youth as they influence the incidence of burnout among direct care staff. A survey designed to measure these components was completed by 128 direct care staff from Indiana and Chicago-based RTCs. While Supervision and Organizational Culture did not correlate strongly with Burnout in the multivariate regression analysis, the analysis did indicate that the main two factors correlated the most significantly with higher burnout scores were `working first shift' and `receiving health insurance' as a benefit. Supervision did show higher correlation with the Burnout, Emotional Exhaustion, and Depersonalization variables than did Organizational Culture, with Organizational Culture having stronger correlation than Supervision with Personal Accomplishment, but none of these correlations were significant. Findings suggest that RTCs need to be conscious of how the demands of first shift work differ from those of other shifts, and provide supervisors with additional training to help them understand why their first shift employees could be more prone to burnout so they can provide the support necessary to help them cope.
Degree
M.S.
Advisors
Stankowski, Purdue University.
Subject Area
Social studies education|Occupational psychology
Off-Campus Purdue Users:
To access this dissertation, please log in to our
proxy server.