Abstract
During the 2011–2012 academic year, the College of Charleston’s Addlestone Library merged the Student Computing Support Desk and the Reference Desk into a single Information Desk service point in the center of the first floor of the library. At the newly combined desk, students could receive research assistance as well as computer assistance in one centralized location. Workers at the newly combined desk included library staff, IT staff, and student peer staff. This innovation session demonstrated how an internal Information Desk Google site was used to streamline workflows and get everyone working together.
All Together Now: Using an Internal Google Site to Streamline Workflows
During the 2011–2012 academic year, the College of Charleston’s Addlestone Library merged the Student Computing Support Desk and the Reference Desk into a single Information Desk service point in the center of the first floor of the library. At the newly combined desk, students could receive research assistance as well as computer assistance in one centralized location. Workers at the newly combined desk included library staff, IT staff, and student peer staff. This innovation session demonstrated how an internal Information Desk Google site was used to streamline workflows and get everyone working together.