Aviation Technology Faculty and Staff Publications Copyright (c) 2013 Purdue University All rights reserved. http://docs.lib.purdue.edu/atpubs Recent documents in Aviation Technology Faculty and Staff Publications en-us Sat, 06 Apr 2013 01:42:53 PDT 3600 Able Flight at Purdue: Opportunities in Technology http://docs.lib.purdue.edu/atpubs/8 http://docs.lib.purdue.edu/atpubs/8 Thu, 04 Apr 2013 08:10:16 PDT Developing aircraft piloting skills takes years of training with experts to meet flight certification requirements. Not everyone can reach those standards, and the challenge is even greater for those with physical disabilities. There are opportunities to modify aircraft and train physically impaired students to be pilots; however, due to the high cost, few are able to do so. Able Flight seeks to change that by providing scholarship opportunities for people with disabilities to learn to fly and opening up new educational and career opportunities. Over 30 individuals with various disabilities have received scholarships since Able Flights inception, and all have successfully completed the requirements for a sport pilots’ license.

]]> Erin E. Bowen et al. Evaluation of the US Airline Industry: The Airline Quality Rating 2012 http://docs.lib.purdue.edu/atpubs/7 http://docs.lib.purdue.edu/atpubs/7 Thu, 04 Apr 2013 08:05:11 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2012, reflects monthly Airline Quality Rating scores for calendar year 2011. AQR scores for 2011 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2012 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 1% of domestic scheduled-service passenger revenue during 2011. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2011 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2011, and industry results. Also, comparative Airline Quality Rating data for 2010 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Development of a Model of Airline Consumer Satisfaction http://docs.lib.purdue.edu/atpubs/6 http://docs.lib.purdue.edu/atpubs/6 Thu, 04 Apr 2013 07:59:05 PDT Previous research on perceptions, satisfaction, and attitudes regarding the major commercial air carriers in the United States has provided little more than an interesting descriptive “snapshot” of the average air traveler. Building upon 20 years of work with the National Airline Quality Rating, the present study attempts to move beyond basic descriptive information of air travelers to identify attitudinal patterns and relationships in the way consumers at varying levels of travel frequency view the commercial air industry. Development of such a model allows key players the ability to improve their understanding of the prime drivers and perceptions of passenger behavior. The modeling of attitudinal patterns and perceptions plays an important role in determining the need and priority, and potential consequences of such action. This study will exemplify the connectivity between subjective measures as reported by the survey respondents, and the formula driven weighted average that constitutes the Airline Quality Rating.

]]> Erin E. Bowen et al. An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators of High-Consequence Industry Performance http://docs.lib.purdue.edu/atpubs/5 http://docs.lib.purdue.edu/atpubs/5 Wed, 14 Nov 2012 05:55:09 PST Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating’s applied analytic methodology effectively provides a tool for assessing organizational leadership. These results provide a benchmark for global adoption in the world airline industry.

]]> Brent D. Bowen et al. Perceptions of Industry Change: Decadal Comparative Analysis of Consumer Satisfaction http://docs.lib.purdue.edu/atpubs/3 http://docs.lib.purdue.edu/atpubs/3 Tue, 04 Sep 2012 08:59:33 PDT Longitudinal comparisons of perceptions are rarely available over rapid industrial change, and few industries have changed to the degree of airline travel in the post-9/11 decade. This study presents comparative analysis of airline consumer perceptions following September 11th 2001 to findings from a Congressperson-initiated survey of 3,500 travelers ending 2011.

The National Airline Quality Rating (AQR), released annually each April at the National Press Club in Washington, D.C. and viewed each year by more than 75 million people both nationally and internationally, debuted in the national media as an innovative, objective method of comparing airline quality on combined multiple performance criteria in 1991. This decadal study analyzes changes in consumer perceptions as the airline industry underwent fundamental shifts, and in addition assesses the relationship between consumer perceptions as reported by survey respondents over the last decade and the expert-derived AQR formula developed by Bowen and Headley.

]]> Brent D. Bowen et al. Advancing a qualitative-based research construct: Methods and applications http://docs.lib.purdue.edu/atpubs/2 http://docs.lib.purdue.edu/atpubs/2 Tue, 04 Sep 2012 08:59:32 PDT A research framework, or construct, provides researchers with generally accepted guidelines to organize scholarly efforts and foster methodological rigor. Over time, many qualitative research frameworks have become fully vetted and recognized, including action research, grounded theory, and phenomenology, among many others. The Policy Research Construct has also evolved over the last decade into a refined framework for use in qualitative and mixed method studies. This paper continues to define the PRC and includes a meta-review of multiple applications of the PRC to examine policy-related research questions, as well as organizational change and program effectiveness research.

]]> Chien-tsung Lu et al. The Digital Migration of Research Dissemination in Aviation Psychology Disciplines http://docs.lib.purdue.edu/atpubs/1 http://docs.lib.purdue.edu/atpubs/1 Tue, 04 Sep 2012 08:59:29 PDT Innovations in research dissemination have emerged over the last decade in the movement toward on-line digital materials and distribution by increasingly environmentally-friendly processes. The access to scholarship has often been limited to major research organizations capable of funding subscriptions that have escalated to prohibitive values. Demonstrated herein is a model for world-wide Open Access to the latest contributions to the foundations of our discipline. The development of a systemic process to cross boundaries so that overall progress can result through the integration of research and industry practice at the individual level is provided. The foundational relationships and targeted outcomes are represented in an open conceptual design construct with intent to disseminate and transfer new knowledge resulting from research worldwide. The Open Access model is applied and represented in this paper.

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