Airline Quality Rating Report Copyright (c) 2013 Purdue University All rights reserved. http://docs.lib.purdue.edu/aqrr Recent documents in Airline Quality Rating Report en-us Wed, 10 Apr 2013 01:39:37 PDT 3600 Airline Quality Rating 2013 http://docs.lib.purdue.edu/aqrr/23 http://docs.lib.purdue.edu/aqrr/23 Mon, 08 Apr 2013 06:33:36 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2013, reflects monthly Airline Quality Rating scores for calendar year 2012. AQR scores for 2013 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2012.

The Airline Quality Rating 2013 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 1% of domestic scheduled-service passenger revenue during 2012. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2012 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2012, and industry results. Also, comparative Airline Quality Rating data for 2011 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2009 http://docs.lib.purdue.edu/aqrr/22 http://docs.lib.purdue.edu/aqrr/22 Thu, 06 Sep 2012 12:35:26 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2009, reflects monthly Airline Quality Rating scores for calendar year 2008. AQR scores for 2008 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2009 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 1% of domestic scheduled-service passenger revenue during 2008. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of ontime arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2008 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2008, and industry results. Also, comparative Airline Quality Rating data for 2007 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen Airline Quality Rating 2008 http://docs.lib.purdue.edu/aqrr/21 http://docs.lib.purdue.edu/aqrr/21 Thu, 06 Sep 2012 12:35:25 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2008, reflects monthly Airline Quality Rating scores for calendar year 2007. AQR socres for 2007 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2008 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of havign at least 1% of domestic scheduled-service passenger revenue during 2007. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines' comparative performance for the calendar year of 2007 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2007, and industry results. Also, comparative Airline Quality Rating data for 2006 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2007 http://docs.lib.purdue.edu/aqrr/20 http://docs.lib.purdue.edu/aqrr/20 Thu, 06 Sep 2012 12:35:24 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2007, reflects monthly Airline Quality Rating scores for calendar year 2006. AQR scores for 2006 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2007 is a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic scheduled-service passenger revenue during 2006. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2006 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2006, and industry results. Also, comparative Airline Quality Rating data for 2005 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2006 http://docs.lib.purdue.edu/aqrr/19 http://docs.lib.purdue.edu/aqrr/19 Thu, 06 Sep 2012 12:35:23 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2006, reflects monthly Airline Quality Rating scores for calendar year 2005. AQR scores for 2005 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2006 is a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume during 2005. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2005 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2005, and industry results. Also, comparative Airline Quality Rating data for 2004 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2005 http://docs.lib.purdue.edu/aqrr/18 http://docs.lib.purdue.edu/aqrr/18 Thu, 06 Sep 2012 12:35:22 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2005, reflects monthly Airline Quality Rating scores for 2004. AQR scores for the calendar year 2004 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2005 is a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume during 2004. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2004 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2004, and industry results. Also, comparative Airline Quality Rating data for 2003 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2004 http://docs.lib.purdue.edu/aqrr/17 http://docs.lib.purdue.edu/aqrr/17 Thu, 06 Sep 2012 12:35:21 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2004, reflects monthly Airline Quality Rating scores for 2003. AQR scores for the calendar year 2003 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2004 is a summary of month-by-month quality ratings for U.S. airlines that have at least 1% of domestic passenger volume during 2003. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2003 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2003, and industry results. Also, comparative Airline Quality Rating data for 2002 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2003 http://docs.lib.purdue.edu/aqrr/16 http://docs.lib.purdue.edu/aqrr/16 Thu, 06 Sep 2012 12:35:20 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2003, reflects monthly Airline Quality Rating scores for 2002. AQR scores for the calendar year 2002 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2003 is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2002 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2002, and industry average results. Also, comparative Airline Quality Rating data for 2001 are included for each airline to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2002 http://docs.lib.purdue.edu/aqrr/15 http://docs.lib.purdue.edu/aqrr/15 Thu, 06 Sep 2012 12:35:17 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating 2002, reflects monthly Airline Quality Rating scores for 2001. AQR scores for the calendar year 2001 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2002 is a summary of month-by-month quality ratings for the 11 largest U.S. airlines operating during 2001. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines comparative performance for the calendar year of 2001 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2001, and industry average results. Also, comparative Airline Quality Rating data for 2000 are included for each airline to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2001 http://docs.lib.purdue.edu/aqrr/14 http://docs.lib.purdue.edu/aqrr/14 Thu, 06 Sep 2012 12:35:16 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating 2001, reflects monthly Airline Quality Rating scores for 2000. AQR scores for the calendar year 2000 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2001 is a summary of month-by-month quality ratings for the ten major U.S. airlines operating during 2000. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, major airlines comparative performance for the calendar year of 2000 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major airlines domestic operations for the 12-month period of 2000, and industry average results. Also, comparative Airline Quality Rating data for 1999 are included for each airline to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 2000 http://docs.lib.purdue.edu/aqrr/13 http://docs.lib.purdue.edu/aqrr/13 Thu, 06 Sep 2012 12:35:15 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple criteria. This current report, Airline Quality Rating 2000, reflects monthly Airline Quality Rating scores for 1999. AQR scores for the calendar year 1999 are based on 14 elements that focus on airlien performance areas important to air travel consumers.

The Airline Quality Rating 2000 is a summary of month-by-month quality ratings for the ten major domestic U.S. airlines operating during 1998. Using the Airline Quality Rating system of weighted averages and montly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 11 customer complaint categories, major airlines comparative performance for the calendar year of 1999 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major airlines domestic operations for the 12 month period of 1999, and industry average results. Also, comparative Airline Quality Rating data for 1998, are included for each airline to provide historical perspective regarding quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1999 http://docs.lib.purdue.edu/aqrr/12 http://docs.lib.purdue.edu/aqrr/12 Thu, 06 Sep 2012 12:35:14 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple criteria. This current report, Airline Quality Rating 1999, contains monthly Airline Quality Rating scores for 1998. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1999 is a summary of month-by-month quality ratings for the ten major domestic U.S. airlines operating during 1998. Using the Airline Quality Rating system of weighted averages and montly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, major airlines comparative performance for the calendar year of 1998 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major airlines domestic operations for the 12 month period of 1998, and industry average results. Also, comparative Airline Quality Rating data for 1997, using the updated criteria, are included to provide a reference point regarding quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1998 http://docs.lib.purdue.edu/aqrr/11 http://docs.lib.purdue.edu/aqrr/11 Thu, 06 Sep 2012 12:35:13 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1998, contains monthly Airline Quality Rating scores for 1997. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1998 is a summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1997. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1997, individual and comparative ratings are reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1997, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1996 is included to provide a longer term view of quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1997 http://docs.lib.purdue.edu/aqrr/10 http://docs.lib.purdue.edu/aqrr/10 Thu, 06 Sep 2012 12:25:16 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1997, contains monthly Airline Quality Rating scores for 1996. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1997, contains a brief summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1996. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1996, individual and comparative ratings are reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1996, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1995 is included to provide a longer term view of quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1996 http://docs.lib.purdue.edu/aqrr/9 http://docs.lib.purdue.edu/aqrr/9 Thu, 06 Sep 2012 12:25:14 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1996, contains monthly Airline Quality Rating scores for 1995. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1996, contains a brief summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1995. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1995, individual and comparative ratings are reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1995, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1994 is included to provide a longer term view of quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1995 http://docs.lib.purdue.edu/aqrr/8 http://docs.lib.purdue.edu/aqrr/8 Wed, 05 Sep 2012 13:05:19 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating (NIAR Report 91-11) issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1995, (NIAR Report 95-11), contains monthly Airline Quality Rating scores for 1994. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha.

The Airline Quality Rating 1995 (NIAR Report 95-11), contains a brief summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1994. Using the Airline Quality Rating system and monthly performance data for each airline for the calendar year of 1994, individual and comparative ratings are reported. This research monograph, NIAR Report 95-11, contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1994, and industry average results. Also, comparative Airline Quality Rating data for 1991 through 1993 is included to provide a longer term view of quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1994 http://docs.lib.purdue.edu/aqrr/7 http://docs.lib.purdue.edu/aqrr/7 Wed, 05 Sep 2012 13:05:18 PDT The Airline Quality Rating was developed and first announced in early 1991 as an objective method of comparing airlien performance on combined multiple factors inportant to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating (NIAR Report 91-11) issued in April, 1991, by the National Institute for Aviation Reserach at Wichita State University. A full reporting of the monthly Airline Quality Rating scores for 1991 and 1992 is available in Airline Quality Report 1992 (NIAR Report 92-11) and Airline Quality Rating Report 1993 (NIAR Report 93-11) by contacting Wichita State University.

The Airline Quality Rating 1994 (NIAR Report 94-11) is a summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1993. Using the Airline Quality Rating (AQR) system and monthly performance data for each airline for the calendar year of 1993, individual and comparative ratings are reported. This research monograph, NIAR Report 94-11, contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1993, and industry average results. Also, comparative Airline Quality Rating data for 1992 is included to provide a longer term view of quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1993 http://docs.lib.purdue.edu/aqrr/6 http://docs.lib.purdue.edu/aqrr/6 Wed, 05 Sep 2012 13:05:17 PDT The Airline Quality Rating was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for AQR rating system are detailed in The Airline Quality Rating (NIAR Report 91-11) issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. A full reporting of the 12 month period of 1991 Airline Quality Rating scores is available in Airline Quality Report 1992 (NIAR Report 92-11) also available by contacting Wichita State University.

The Airline Quality Rating 1993 (NIAR Report 93-11) is a summary of month-by-month quality ratings for the nine major domestic U.S. airlines operating during 1992. Using the Airline Quality Rating (AQR) system and monthly performance data for each airline for the calendar year of 1992, individual and comparative ratings are reported. This research monograph, NIAR Report 93-11, contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for major domestic airlines across the 12 month period of 1992, and results reflecting industry averages. Also, comparative Airline Quality Rating data for 1991 is included to provide a longer term view of quality in the industry.

]]> Brent D. Bowen et al. Airline Quality Rating 1992 http://docs.lib.purdue.edu/aqrr/5 http://docs.lib.purdue.edu/aqrr/5 Wed, 05 Sep 2012 13:05:16 PDT The Airline Quality Rating 1992 is a summary of month-by-month quality ratings for major domestic U.S. airlines operating during 1991. Using the Airline Quality Rating (AQR) system and performance data for each airline for the calendar year of 1991, ratings and rankings are reported. The Airline Quality Rating was developed and announced in early 1991 as an objective method of comparing airline performance on multiple factors important to consumers. Compiled industry results that yield average rankings for all airlines are included in this Airline Quality Report 1992. The AQR rating system is detailed in NIAR Report 91-11, The Airline Quality Rating, issued in April, 1991, by the National Institute for Aviation Research at Wichita State University.

This current research monograph, NIAR Report 92-11 contains a brief summary of the AQR methodology, comments and strategic observations about the airline industry that grow from analysis of the ratings and from the authors perceptions regarding industry trends and events over the past years, and detailed data and charts that track comparative quality for major domestic airlines across the 12 month period.

]]> Brent D. Bowen et al. Airline Quality Rating 2010 http://docs.lib.purdue.edu/aqrr/4 http://docs.lib.purdue.edu/aqrr/4 Wed, 05 Sep 2012 13:05:15 PDT The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2010, reflects monthly Airline Quality Rating scores for calendar year 2009. AQR scores for 2009 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers.

The Airline Quality Rating 2010 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 1% of domestic scheduled-service passenger revenue during 2009. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines’ comparative performance for the calendar year of 2009 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2009, and industry results. Also, comparative Airline Quality Rating data for 2008 are included, where available, to provide historical perspective regarding performance quality in the industry.

]]> Brent D. Bowen et al.