Abstract
The Airline Quality Rating 1992 is a summary of month-by-month quality ratings for major domestic U.S. airlines operating during 1991. Using the Airline Quality Rating (AQR) system and performance data for each airline for the calendar year of 1991, ratings and rankings are reported. The Airline Quality Rating was developed and announced in early 1991 as an objective method of comparing airline performance on multiple factors important to consumers. Compiled industry results that yield average rankings for all airlines are included in this Airline Quality Report 1992. The AQR rating system is detailed in NIAR Report 91-11, The Airline Quality Rating, issued in April, 1991, by the National Institute for Aviation Research at Wichita State University.
This current research monograph, NIAR Report 92-11 contains a brief summary of the AQR methodology, comments and strategic observations about the airline industry that grow from analysis of the ratings and from the authors perceptions regarding industry trends and events over the past years, and detailed data and charts that track comparative quality for major domestic airlines across the 12 month period.
Keywords
airline quality rating, airline, TSA, customer service, AQR
Date of this Version
3-1-1992